Coronavirus travel updates

You can change or cancel your trip online in just a few steps. Here’s how:

When you're ready to rebook your trip, please call Reservations.

When you call, you'll need:

• Your 6-character confirmation (also called a ‘Record Locator’)
• Your ticket number

The ticket number can be found on your:

• Cancellation email
• Confirmation email from when you bought your ticket – look in the ‘Receipt’ section
• Credit card statement – the reference number is next to the amount charged
• Receipt from Airport / City Ticket Office – at the bottom in the middle of the ticket

American tickets have a 13-digit number that begins with '001'. Keep in mind there are separate ticket numbers for add-ons like seats, upgrades and bags.

Contact Reservations

We'll send you an email with the information you’ll need, including your ticket number. Keep this handy so you can refer to it when you call Reservations to rebook.

Contact Reservations

State and local governments in the U.S. have implemented a range of travel requirements related to COVID-19. If you’re traveling from certain areas within the U.S., you may be required to self-quarantine for 14 days from the time you arrive, or the duration of your trip (whichever is shorter).

Keep in mind that travel requirements are updated often, so we recommend checking city and state websites before your trip for the latest information.

U.S. government-imposed restrictions

U.S. citizens, legal permanent residents, or visa holders arriving to the U.S from a coronavirus (Covid-19) impacted area must travel through one of 13 airports where the US Department of Homeland Security (DHS) has enhanced entry screening capabilities.

Visa holders include:

• A-1, A-2, C-1, D, C-1/D, C-2, C-3, G-1, G-2, G-3, G-4
• NATO 1, 2, 3, 4 or 6
• IR-4 or IH-4

Impacted areas include:

• The United Kingdom or Ireland
• Schengen Area countries
• Iran
• Mainland China

Foreign nationals who have traveled to these countries within the last 14 days will not be allowed to travel to the U.S.

• DHS Notice of Arrival Fact Sheet Opens another site in a new window that may not meet accessibility guidelines.
• American Airlines schedule changes Opens another site in a new window that may not meet accessibility guidelines.

Many countries are restricting entry due to COVID-19. We recommend that you check the latest entry requirements before your trip as they are updated often. You can find more information about these restrictions (by country) on the U.S. Department of State site, or on the International Air Transport Association (IATA) site.

• U.S. Department of State COVID-19 information Opens another site in a new window that may not meet accessibility guidelines.
• IATA international travel updates Opens in a new window that may not meet accessibility guidelines.

The Public Health Agency of Canada (PHAC) requires all customers flying to or from Canada wear a non-medical mask or face covering during their journey that meet or exceed PHAC recommendations.

• About non-medical masks and face coverings Opens another site in a new window that may not meet accessibility guidelines.
• Minimizing the Risk of Exposure to COVID-19 in Canada Order Opens another site in a new window that may not meet accessibility guidelines.

In the Main Cabin:

• Complimentary pretzels, Biscoff cookies or chips and bottled water during boarding*
• No snacks, alcohol or food for purchase
• Water, canned drinks and juice by request only

In First:

• Complimentary pretzels, Biscoff cookies or chips and bottled water during boarding*
• Drinks, including alcohol, by request only
• No snacks or meals, and no drinks served before departure

In the Main Cabin:

• No alcohol or meals except on long-haul international flights
• No snacks or food for purchase
• Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight

In First and Business:

• Alcohol will be available
• Meals served on 1 tray, not in courses
• No drinks served before departure
• Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight

• We have an extensive protocol for cleaning customer and team member areas throughout the airport.
• We’ve added stanchions at ticket counters and gates to encourage create more space.
• Sanitizing wipes are also available for our team members and hand sanitizing stations are available for customers in key locations throughout the airport.
• Our gate announcements have been updated to avoid crowding at the gate during the boarding process.

• Our cleaning practices have always met or exceeded all CDC guidelines.
• All our planes also undergo a deep cleaning procedure on a regularly scheduled basis.
• We’re expanding the comprehensive cleaning package used during longer stops to every mainline flight. This will include cleaning customer areas like tray tables and seatbelt buckles and team member areas like galleys and cockpit surfaces.
• We’re using additional electrostatic spraying to disinfect our planes with an EPA-registered hospital-grade disinfectant on both hard and soft surfaces.
• Most of our planes have High-Efficiency Particulate Air (HEPA) filters that provide a complete air change approximately 15 – 30 times per hour.
• Starting in early May 2020 our flight attendants will be required to wear masks on all flights. Every flight we operate will be supplied with masks and other sanitizing items for crew members.
• Also, starting in early May 2020, and as supplies and conditions allow, we'll begin to offer sanitizing wipes and face masks to our customers.
• We strongly encourage you to wear a face covering while flying on American, and starting May 11, it will be required. You also may be required by local law to wear one in the airport where your trip begins, where it ends or where you connect.

CDC recommendations for face coverings Opens another site in a new window that may not meet accessibility guidelines.