Reservations & tickets FAQs

Make / modify

How do I make changes to my reservation? This content can be expanded
How close to departure can I book a flight on aa.com? This content can be expanded
How far in advance can I book a flight? This content can be expanded
How many passengers can I book in one reservation? This content can be expanded
Will I be charged to change a reservation made by a travel agency or another website? This content can be expanded
Why are revenue tickets on other airlines on a request basis only? This content can be expanded

Same-day flight change and standby

Learn about same-day flight changes and standby

What is same-day flight change? This content can be expanded
What happens if a same-day flight change isn’t available? This content can be expanded
What is same-day standby? This content can be expanded
What is American's standby policy? This content can be expanded
How do I buy same-day flight change or same-day standby? This content can be expanded

Ticket number

Where can I find my ticket number? This content can be expanded
Where can I find the airline code? This content can be expanded

Free holds

Learn about holding your reservation

How long can I hold a reservation? This content can be expanded
How do I hold a reservation? This content can be expanded
How do I retrieve and pay for a reservation that's on hold? This content can be expanded
Can I hold multiple reservations? This content can be expanded
Can I put a reservation on hold with an aa.com promotion code? This content can be expanded
What is express ticket service? This content can be expanded

Extended hold (more than 24 hours)

How does extended hold work? This content can be expanded
Is an extended hold option offered on all flights? This content can be expanded
Can I make changes to my itinerary during the extended hold period? This content can be expanded
Can I use different cards for my ticket and the extended hold fee? This content can be expanded

Payment

Which forms of payment can I use? This content can be expanded
What country should I select when I book a reservation on aa.com? This content can be expanded
Which countries might recalculate fares in local currency? This content can be expanded

eVoucher

How do I use my eVoucher? This content can be expanded
What can I use my eVoucher for? This content can be expanded
Does my eVoucher expire? This content can be expanded
Can I get a refund on travel purchased with an eVoucher? This content can be expanded

Fly Now Payment Plan

How do I use the Fly Now Payment Plan to buy a ticket? This content can be expanded

PayPal

Learn more about paying with PayPal

When can I use PayPal as a payment option? This content can be expanded
Can I use PayPal with other forms of payment? This content can be expanded
How can I get a refund on a ticket bought with PayPal? This content can be expanded

Flight discount

How do I use my American Airlines flight discount? This content can be expanded

Fares

Do you offer emergency or bereavement discounts? This content can be expanded
Do you offer government or military fares? This content can be expanded
What is an unrestricted fare? This content can be expanded
How do I guarantee my fare on aa.com? This content can be expanded

Trip insurance

Learn about trip insurance

When is the latest I can buy trip insurance? This content can be expanded
Will I get a confirmation email? This content can be expanded
What if I didn't receive a confirmation email? This content can be expanded
Why isn't my trip insurance purchase displayed in my itinerary? This content can be expanded
Can I change or cancel my insurance policy? This content can be expanded
Can I cancel my trip for any reason and receive a full refund? This content can be expanded
Is my trip insurance cancelled automatically if I cancel my travel? This content can be expanded
Doesn't my credit card or other insurance provide coverage for me while traveling? This content can be expanded

Seats

Learn about different seat options in the Main Cabin

Where can I see seat maps for flights? This content can be expanded
How do I change my seats? This content can be expanded
Why couldn’t I choose seats when I booked my flights? This content can be expanded
My flights are confirmed, why can’t I reserve my seats? This content can be expanded
What happens to my seat if there is a schedule or equipment change? This content can be expanded
What are Preferred seats? This content can be expanded
What is the refund policy for Preferred seats? This content can be expanded

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